Find below some commonly asked questions about our service. If you still have questions, please contact us directly and we'll be happy to help!



Our Privacy Policy

The following explains how we handle data we collect about you when you subscribe to our service. If you're interested learning about privacy surrounding the data you collect via your survey account, please refer to our Data Security Protection Statement.
 

Data we collect about you

When you register to use Hosted in Canada Surveys, we collect very basic information including but not limited to: email and name. If you are paying for our service, we ask for more information including but not limited to your address. This personal information is private, we will not share it.

After registering with the site, we use your email address to provide you with occasional email newsletters and product updates. These communications are used to give you a better understanding of the site, what it offers, and how it is best utilized. As always, you have the option not to receive these types of communications.


Cookies

Cookies are required when using Hosted in Canada Surveys. We use cookies to identify unique visitors, provider per-user customization, and maintain user state between page changes. We don’t share our cookies, nor do we use cookies to track your behavior on other sites.


How we use the data collected about you

We reserve the right to contact you, regarding your account or any other matter regarding your use of Hosted in Canada Surveys. With your authorization, we may use some information collected from you to help diagnose technical problems, and improve the quality and types of services delivered. We may use and share non-identifiable aggregated usage and statistical information. We may also share information with third parties in limited circumstances including when complying with legal processes, preventing fraud or imminent harm, ensuring security of network and services and due to violation of the terms of service.


Service-related Announcements

We will send you strictly service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Service-related emails are also sent confirming billing transactions, account upgrades, and account cancellations.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your account.


Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password as well an account manager contact information. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.


Choice/Opt-out

If you no longer wish to receive our product updates, you may opt-out of receiving them by following the instructions included in each product update email.


Clear GIFs

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.


Security

Our servers are protected with generally available security technologies, including firewalls and data encryption. Our servers are located in a PCI-DCSS compliant, secure data centre in Montreal, Quebec. The PCI-DCSS security standard was created by the Security Standards Council. These technologies are designed to prevent unauthorized access, but due to the nature of the Internet, no guarantee can be made that your information and data will be secure from intrusions and unauthorized released to third parties.


Contact

Any questions regarding this policy should be addressed to support@hostedincanadasurveys.ca.


These policies are effective as of March 01, 2018.

Hosted in Canada Surveys reserves the right to change this policy at any time by notifying its users of the existence of a new policy. The policies outlined in this document are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Data Security Protection Statement

Compliance

We take our users’ security and privacy concerns seriously. We strive to ensure that user data is kept securely, and that we collect only as much personal data as is required to provide our services to users in an efficient and effective manner. We use some of the most advanced technology for Internet security that is commercially available today. This Security Statement is aimed at being transparent about our security infrastructure and practices, to help reassure you that your data is appropriately protected.

 

Secure Servers

PCI-DSS is security standard created by the Security Standards Council that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. The data centre and servers where Hosted in Canada Surveys is located adheres to these standards.

What Other Security Features are there?

Every Hosted in Canada Survey account is stored on a separate subdomain, and has its own version of both the survey software and the survey database. Your data is never accessible by any other account holder.

Accounts are stored on a shared server; however, each account is a separate web space accessible only to you.

We offer Virtual Private Servers and Dedicated Servers if you have this requirement. This is a "customized" solution, and certainly can be accommodated -- our OneRate pricing does not apply to this arrangement, so please contact us for a personalized quote.

Our Enterprise Prime package includes 256-bit AES at rest data encrption at the database layer, for those organizations who need to meet PHIPA or other Health Record Act privacy requirements. With the combination of SSL and at rest data encryption, you can be assured of the complete encrpytion of all data from end to end browser to server, and server level database.

If you wish to have SSL (secured connection) to your survey -- either for respondents or for administration -- we can accommodate this with SSL certificates (the same implementation used by banks, e-commerce sites, etc).

 

 

Who Else Has Access to My Survey Data

Our system administrator does have access to the data for the purposes of providing technical support in the event it is required. Our server admin has government-grade security clearance.

No other individuals or organizations have access to your survey data.

What happens to my data when I delete it?

When you cancel any survey we are hosting, the data is permanently deleted from the Hosted in Canada Surveys server (you may download a backup of the survey for your own archival purposes).

In addition, you can delete responses manually from a survey at any time (individually or in bulk).

 

 

Are Respondent IP Addresses Logged

When you set up a survey, it is up to you to decide whether you wish to capture the IP address of respondents. If you opt to collect this information, it is stored in your Hosted in Canada Survey database. When you delete your survey data this data will be removed from the server.

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