Just getting started with our survey platform? Keep this page bookmarked, as we are constantly adding new content to it.
If you have a question that isn't answered below, just ask us, and we'll be happy to help.
Download our twelve page Quick Start Guide in PDF format. This takes you step by step from login, to creating your survey survey, adding questions to your survey, activating the survey to collect responses, and how to get additional support.
When you sign up for an account with us, you need to wait for us to provision your account. Accounts are provisioned between 9am and 5pm EST. If you've requested SSL or white label, we'll reach out to you for more details before we complete your account setup.
Typical account setup times are between 2 to 4 hours between 9am and 5pm.
Click on a + sign below to open and view the tutorial
Often in a survey, we need show or hide questions based on the answers to previous questions. The Condition Builder lets us accomplish this. In addition, we can use the Condition Builder to test values in our participant lists. For example, you might hide a question based on a custom attribute you've added to your participant list... Watch the video at right to learn more about how to use the Condition Builder.
Get started with Participants management. Learn how to import a participant list, and send out invitations and reminders.