Our Privacy Policy

 

Collected data

When you register to use Hosted in Canada Surveys, we collect very basic information including but not limited to: email and name. If you are paying for our service, we ask for more information including but not limited to your address. This personal information is private, we will not share it.

After registering with the site, we use your email address to provide you with occasional email newsletters and product updates. These communications are used to give you a better understanding of the site, what it offers, and how it is best utilized. As always, you have the option not to receive these types of communications.

 

Collected data on your surveys

The data collected by your surveys is yours. We will not use it or share it in any way, shape, or form.

Cookies

Cookies are required when using Hosted in Canada Surveys. We use cookies to identify unique visitors, provider per-user customization, and maintain user state between page changes. We don’t share our cookies, nor do we use cookies to track your behavior on other sites.

 

How we use the data collected about you (not your survey data)

We reserve the right to contact you, regarding your account or any other matter regarding your use of Hosted in Canada Surveys. With your authorization, we may use some information collected from you to help diagnose technical problems, and improve the quality and types of services delivered. We may use and share non-identifiable aggregated usage and statistical information. We may also share information with third parties in limited circumstances including when complying with legal processes, preventing fraud or imminent harm, ensuring security of network and services and due to violation of the terms of service.

Service-related Announcements

We will send you strictly service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Service-related emails are also sent confirming billing transactions, account upgrades, and account cancellations.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your account.

 

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password as well an account manager contact information. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.

 

Choice/Opt-out

If you no longer wish to receive our product updates, you may opt-out of receiving them by following the instructions included in each product update email.

 

Clear GIFs

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

 

What you can do with your data

Your data is yours; you can delete or export it at anytime. If you’d like your account to be deleted, please send us an email at support@hostedincanadasurveys.ca or complete the Cancel Account Form.

We remove backups immediately upon account termination. Be sure to take your own backups prior to requesting account termination.

 

Security

Our servers are protected with generally available security technologies, including firewalls and data encryption. Our servers are located in a PCI-DCSS compliant, secure data centre in Montreal, Quebec. The PCI-DCSS security standard was created by the Security Standards Council. These technologies are designed to prevent unauthorized access, but due to the nature of the Internet, no guarantee can be made that your information and data will be secure from intrusions and unauthorized released to third parties.

 

Contact

Any questions regarding this policy should be addressed to support@hostedincanadasurveys.ca. If a question comes up not covered by this policy, we will answer it remembering that your data belongs to you. If you’d like to send us snail mail, please visit our contact page for the best address to send to.

 

These policies are effective as of February 15, 2016.

Hosted in Canada Surveys reserves the right to change this policy at any time by notifying its users of the existence of a new policy. The policies outlined in this document are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

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