Manage Your Account

Using the links below, you can request new surveys, cancel an existing survey, or terminate your account.

Submit a Support Ticket

Add Surveys to Your Account

Cancel a Survey

Terminate Your Account

Paying Your Invoice? Click to open the guide.

To pay an invoice, follow these directions:

  1. Browse to https://billing.marketaccess.ca:

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  2. Click on the Login link at the top right of page and you’ll load the login screen:

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  3. Enter your email address (the one that we sent the invoice to).
  4. If you don’t know your password, use the Forgot your password link to request a new password — use the email address we sent your invoice to. When you get the password reset, following the instructions in the email.
  5. Once you have logged in, scroll to the bottom of the page to find your unpaid invoices

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  6. Click on the invoice #
  7. We accept VISA and MasterCard. Enter your card details and click Pay Invoice to complete playment

 

Access Invoices and Billing Details

If you want to grab copies of invoices or update your billing details, please login to our Customer Portal (note you'll be redirected to MarketAccess, who handles our billing) using the email address associated with your account.

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