To help our technical team resolve the issue you are experiencing, they will ask that you allow them to view your computer's desktop.You get to see everything they are doing while connected.
We use a downloadable program called "TeamViewer" that doesn't have to be installed on your computer -- you just download executable file that you can run on your computer.
Click on the appropriate link for your computer platform:
- Download TeamViewer QuickSupport for Windows
- Download TeamViewer QuickSupport for Mac
- Download TeamViewer QuickSupport for Linux
You can learn more about this tool at : https://www.teamviewer.com/en/download