Knowledge Base
/ Pre-sales Questions
Pre-sales Questions
Anonymous Contest / Gift Card / Incentive Form
Are you providing an incentive program to reward participants for completing your survey?If you a...
Can I create an application form using a survey?
Yes, the platform can be used to create an application form. If you collect an email address...
Can I export my surveys and responses?
Yes, you can export your survey structure for offline archival purposes. You can also export your...
Can you provide me with training?
Yes we do providing training. If our video tutorials don't quite get you where you need to b...
Can your platform support multilingual surveys?
Yes, you can create one survey and publish it in many languages, including English, French, Chine...
Do our surveys contain any advertising?
No. All our paid survey subscriptions are 100% ad-free.
Do we offer discounts for non-profits, educational and government clients?
We often have special discounts for these types of organizations. If you think you might qualify,...
Do you offer full featured trial accounts?
We offer a shared demo account where you can explore most features of our survey platform. You ca...
How do I cancel a survey or my account?
Hosted in Canada Surveys is a subscription-based service. Much link your cable or cellular plan, ...
How much disk storage do I get?
Our Individual survey accounts include 500 megs of storage for your survey and any uploaded image...
I've just signed up, and I haven't received any details on how to login to my account
When you sign up for an account with us, you need to wait a little while for us to provision yo...
Is our platform accessible?
The surveys can be completed by users who have screen readers that allow for controlling the tab,...
Questions about Data Security Protection
Following are some common questions we are asked about how we handle your data. Is the data we co...
We've just purchased a subscription. What is the URL so that we can log in and start creating surveys?
When you sign up for an account, we quickly review your billing details and subscription add-ons ...
What are your support hours?
We offer ticket based support 7/24. From Monday to Friday, tickets are responded to within a few ...
What do you mean by "X" number of surveys in an account?
We offer several different subscription options to meet the varying customer requirements.Each of...
What is a white-label domain?
With our white label add-on, you can map a domain like surveys.yourcompany.ca to our service. Or ...
What is SSL and end-to-end encryption?
End-to-end encryption (E2EE / SSL / HTTPS) is a method of secure communication that prevents thir...
What is the pricing of our service?
We offer a subscription-based service. This means you pay monthly for your account, and only pay ...
What languages do you support?
We current support about 80 languages -- so most likely, we support the language that your intere...
What payment methods are accepted?
Being a subscription based service, the most common payment method is monthly, billed to your cre...
What's the difference between the Basic and SOHO plan?
The primary limitations of the Basic plan are: No SSL in transit encryption available (no lock i...
Where do I login to my trial account?
When you sign up for a trial account, we send you an email with login details.If you don't receiv...
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