To get started, you may want to review the default e-mail template. Click Survey Properties and select Email Templates. The screen now shows the template for the invitation e-mail, the tabs at the top allow you to edit the templates for the other e-mails that can be send automatically. The two tabs you'll want to focus on are Invitation and Reminder:
Each email is comprised of the following elements:
1) Email subject: The subject of your email message
2) Email body: The text you want to send your participants. You can use a variety of Placeholders to personalize your survey. They are listed in the table below. You can also use the blue + sign in the Editor to select some fields.
3) Actions: Validate expressions lets you preview the email and check any Placeholders used in the email, Reset this template will just restore the template to the default text.
4) Invitation attachments: Allows you to add files to be sent with your invitation email. This can reduce your deliverability rates though, so use with caution.
When editing the templates, the following field names (Placeholders) are allowed in invitation/reminder email templates and must be entered in the survey properties. When sending out the emails these field names will be already replaced in the preview of your invitation/reminder email.
|
{ADMINEMAIL} |
Email of the Survey admin |
|
{ADMINNAME} |
Name of Survey Admin |
|
{SURVEYNAME} |
Title of your survey |
|
{SURVEYDESCRIPTION} |
Description of your survey |
The following field names are allowed in invitation/reminder emails (subject and/or body) and will be replaced while sending out the mails:
|
{EMAIL} |
Email of the recipient |
|
{FIRSTNAME} |
First Name |
|
{LASTNAME} |
Last Name |
|
{SURVEYURL} |
The URL pointing to the survey start - if you are sending HTML emails this will be a fully linked HTML version |
|
@@SURVEYURL@@ |
The URL pointing to the survey start - this is the bare bone link. Use this if you want to integrate the link in your custom HTML elements somewhere (like <a href="@@SURVEYURL@@">Click here</a> |
|
{OPTOUTURL} |
The URL to deactivate sending of mail for this survey - this will be a fully linked HTML version |
|
{TOKEN} |
Token to access the survey |
|
{ATTRIBUTE_1} |
Attribute 1 |
|
{ATTRIBUTE_2} |
Attribute 2 (...and so on for more attribute fields) |